Refund Policy
Refund Policy
Effective date: __ July 2025 __
Your privacy is important to us. This Privacy Policy explains how BisqoTV Ltd. (“BisqoTV,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal data when you visit bisqotv.com, communicate with us on WhatsApp, or use our IPTV service.
1 . Who We Are
Controller: 120 High Road, London N2 6SH, United Kingdom
Contact: WhatsApp +44 7376 948 998
2 . Data We Collect
| Category | Examples | Legal Basis (UK GDPR) |
|---|---|---|
| Account Data | Name, email, phone number, WhatsApp ID | Contract performance |
| Payment Data | Transaction IDs, last 4 digits of card, PayPal email (we never store full card numbers) | Contract + Legal obligation |
| Service Diagnostics | IP address, device type, app version, error logs | Legitimate interest (service reliability) |
| Marketing Preferences | Opt‑in status, campaign interactions | Consent |
| Cookie & Analytics | Session cookies, country, pages visited | Legitimate interest & Consent (where required) |
3 . How We Use Your Data
Provide the service – activate lines, authenticate logins.
Process payments & invoices.
Troubleshoot & improve performance – diagnose buffering, server load, app bugs.
Customer support – reply to chats, verify identity, handle refund requests.
Marketing (optional) – send product updates or promotions if you have opted‑in.
Legal compliance & fraud prevention.
We never sell your personal data.
4 . Sharing & International Transfers
We share data only with:
| Recipient | Purpose | Safeguards |
|---|---|---|
| Payment processors (Stripe, PayPal, Wise) | Complete transactions | PCI‑DSS; UK GDPR SCCs where relevant |
| Server & CDN providers (EU / UK data centres) | Stream delivery, load balancing | ISO 27001; Data‑processing agreements |
| Support tools (WhatsApp, Freshdesk) | Customer service | End‑to‑end encryption; SCCs |
| Accountancy firm | Tax & bookkeeping | NDA + UK‑based servers |
| Law enforcement | Only when legally required | Formal request verification |
5 . Cookies & Tracking
We use minimal, first‑party cookies for:
Login session management
Site analytics via Plausible.io (cookieless, IP‑anonymised)
Remembering language / currency settings
You can disable cookies in your browser; the site will still function, but the checkout may require them.
6 . Data Retention
Account & billing data: 6 years after last transaction (HMRC requirement).
Diagnostic logs: 90 days, then anonymised.
Marketing opt‑in data: until you unsubscribe or after 24 months of inactivity.
7 . Your Rights
Under UK GDPR you may:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase data (“right to be forgotten”) where applicable.
Restrict / object to certain processing.
Data portability – receive data in a common format.
Withdraw consent at any time (e.g., marketing emails).
To exercise these rights, email privacy@bisqotv.com or message us on WhatsApp with proof of identity. We respond within 30 days.
8 . Security Measures
AES‑256 encryption for stored credentials.
TLS 1.2+ for all data in transit.
Least‑privilege staff access; 2‑factor authentication on admin accounts.
Quarterly vulnerability scans & annual penetration testing.
9 . Children’s Privacy
BisqoTV is not directed to children under 16. We do not knowingly collect data from minors. If you believe we have inadvertently done so, contact us for deletion.
10 . Changes to This Policy
We may update this notice to reflect legal, technical, or business changes. We will notify you via email or banner for any material changes. Continued use of the service after the effective date constitutes acceptance.
11 . Complaints
If you believe your data has been mishandled, contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Questions?
WhatsApp +44 7376 948 998 – we’re here to help.
